Privacy
Policy

Privacy Policy

• Definition of Personal Information

  Personal Information refers to "personal information" as defined in the Personal Information Protection Act, and is information regarding a living individual that can identify a specific individual by name, date of birth, address, phone number, contact information, or other descriptions contained in the information, as well as data relating to appearance, fingerprints, voiceprints, and information that can identify a specific individual from that information alone, such as the insurer number of a health insurance card (personal identification information).

• Method of Collecting Personal Information

  Our company collects personal information directly from customers in cases such as accommodation, banquets, and Restaurant Reservation, and may also receive personal information from companies that have concluded contracts with us, such as travel agencies.

  • Reservation, use, Inquiry, and requests for various materials for accommodation, Restaurant, banquets, and other various services.
  • Responses to questionnaires for the purpose of service improvement and marketing.
  • Applications for various events.
  • Others (If personal information is provided for purposes other than the above, we will guide the purpose and content clearly and limit it to the minimum necessary personal information).

• Purpose of Collecting and Using Personal Information

  The provided personal information will be used for the following purposes, such as improving our service level and providing hotel information. Our company will not use the personal information received from customers for purposes other than the following.

  • To reliably execute our services described above.
  • To provide appropriate services according to the customer's wishes based on past usage information.
  • To deliver guidance and information to customers regarding accommodation, banquets, Restaurant, and new hotel plans, events, and various special offers from our company.
  • To analyze responses to questionnaires, etc., for the purpose of improving our service content and marketing.
  • Cases where there is customer consent other than the above.

• About the Protection and Management of Personal Information

  In managing customers' personal information, we conduct appropriate management and pay maximum attention to prevent leakage to the outside.

• About the Provision and Disclosure of Personal Information

  • Cases where it is necessary for the protection of human life, body, or property, and it is difficult to obtain the customer's consent.
  • Cases where disclosure is made in a state where the individual customer cannot be identified.
  • Cases where requested based on laws and regulations.
  • Cases where there is prior consent from the customer.

• Inquiry Desk

  Email Addresshotel@cityinn.co.jp